CUSTOMER CARE
Returns, Refunds & Exchanges
PERA MAY operates under the New Zealand Consumer Guarantees Act 1993.
We strive to make sure your experience is the best that it can be and that you are absolutely in love with your purchase! However if for some reason that’s not the case, we’re sincerely sorry, please let us resolve any issue you may have!
Contact holla@peramay.com with your concerns and we'll arrange a solution based on the following:
“RTW” items can be returned or exchanged if you contact us within 5 working days of receiving the order. Upon notifying us of your return you have 5 working days to email us the tracking number of the return package. Beyond these timeframes, we will only accept returns for faulty garments.
”Pre-orders” are eligible for exchange or store credit if you contact us within 5 working days of receiving the garment. Upon notifying us of the return or exchange, you have 5 working days to email us the tracking number of the return package. Refund will not be given on Pre-order garments as the garment has been produced specifically for you. Please consider your purchase carefully and ask any questions prior to your purchase. Exceptions will be made for faulty garments.
“Custom orders” are not eligible for refund or exchange. Only store credit will be issued if you contact us within 5 working days of receiving the garment. Upon notifying us of the return, you have 5 working days to email us the tracking number of the return package. It is deemed sold once the deposit is paid and production begins on a garment that is made to your measurements. Exceptions will only be made for a faulty product.
Discounted or sample items are all final sale and are not eligible for return, refund or exchange.
Products, Pricing & Payment Terms
Products are described and photographed as accurately as possible, however some images may not translate exactly as is. PERA MAY reserves the right to correct any inaccuracy.
All product pricing is in NZD and is inclusive of GST. We strive to have all pricing up to date and reserve the right to amend pricing at any time.
We accept payments from all significant credit and debit card options and Afterpay. Once payment has successfully accepted you will be sent a confirmation email with tracking and the parcel will be sent out.
Privacy Policy
PERA MAY provides this privacy policy to state that we are committed to ensuring our compliance with relevant privacy legislations, including the New Zealand Privacy Act 2020.
We know that your personal information is important to you and we are committed to ensuring that it is kept secure and used only for PERA MAY related communication.
We may update this privacy policy from time to time in response to changing legal, technical or business developments. We recommend checking the terms and conditions of this website for updates any time you visit.
You may request a record of the information we hold about you at any time or if you have any questions or concerns about our use of your personal information, please contact us via email holla@peramay.com
Shipping
New Zealand
Courier Post
Delivery Time: 1-3 working days
Tracking number included
Orders over $250: FREE
Orders under $150: $8.50
Australia
DHL Express
Delivery Time: 3-7 working days
Tracking number included
Cost: $30 NZD
Rest of the world
DHL Express
Delivery Time: 7-12 working days
Tracking number included
Cost: $40 NZD
